Help teams make better decisions.
I lead cross-functional UX initiatives from discovery through implementation, aligning user needs with product, business, content, and technology goals.
Turn research and analytics into direction teams can act on.
In provider search, I analyzed relevant user feedback and led prototype testing and synthesis. The work shaped requirements and experience direction around concrete search and refinement needs.
In appointment making, I mapped the end-to-end experience to clarify complexity, focus scope, and align website and scheduling-system requirements.
Guide work from discovery to implementation
Lead cross-functional initiatives while aligning UX with product, business, content, and technology goals.
Present a clear recommendation
Share research, strategy, and experience recommendations with executives and senior stakeholders to guide investment and prioritization.
Establish standards others can use
Create UX and component standards and governance resources that support consistent work across digital properties.
Build capability around the work
Mentor UX, design, research, and production contributors; coordinate vendors and consultants; and enable content teams through training and documentation.
Influence comes from connecting direction to delivery.
My leadership is hands-on and cross-functional: I frame the user and system problem, develop a recommendation, align the people responsible for the experience, and translate the decision into requirements, standards, and support for implementation.
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