UX ARCHITECT / UX STRATEGIST · RESEARCH · SYSTEMS · INFLUENCE

I make complex
problems clear
enough to move.

I research what people need, make sense of complex systems, and shape experiences and direction teams can put into practice.

Explore the evidence ↓About my experience ↓
Based in Baltimore, MD13+ years in UX and digital experienceJohns Hopkins Medicine · UX Architect III
THE VALUE I BRING
01

Find the real problem

Lead Voice of the Customer research using site surveys, user testing, data visualization, and Google Analytics.

02

Make complexity usable

Architecture, journeys, requirements, templates, components, and content models that help teams navigate complex systems.

03

Move teams toward action

Translate research and strategy into recommendations, standards, documentation, and implementation guidance.

HOW I WORK THROUGH UX

Leadership, shown through the work.

Explore the recurring challenges I take on: finding the real problem, making services understandable, guiding decisions, and building systems teams can use.

01
RESEARCH & DIRECTION · PROVIDER SEARCH

Turn search feedback into a clearer direction

I analyzed 128 comments relevant to search and refinement across Find a Doctor and other site-search experiences. Prototype testing and synthesis shaped provider-search requirements and experience direction.

Voice of CustomerPrototype testingResearch synthesisSearch requirements
Explore research & direction ↗
USER SIGNALSearch and refinement needs
RESEARCH MOVESynthesize 128 relevant comments
PRODUCT DIRECTIONPrototype-informed requirements
02
SERVICE & SYSTEMS · APPOINTMENT MAKING

Make a complicated service navigable

I mapped the end-to-end appointment experience to clarify its complexity, focus the scope, and align website and scheduling-system requirements.

Service designJourney mappingSystems thinkingRequirements
Explore service & systems ↗
START WITHPatient needCLARIFYAppointment typeMAPScheduling routeCONNECTSystem handoff
03
STRATEGY & INFLUENCE · CROSS-FUNCTIONAL LEADERSHIP

Help teams make better decisions

I lead cross-functional initiatives from discovery through implementation, align UX with business and technology goals, and present recommendations to senior stakeholders.

Strategic recommendationsStandardsMentorshipAlignment
Explore strategy & influence ↗
User needsBusiness goalsContent needsTechnology contextALIGNDirectionCARRY INTOPractice
04
BUILDING FOR SCALE · CMS & COMPONENT SYSTEMS

Build the conditions for consistent UX

Sitecore migration across tens of thousands of pages, 50+ component-library pages, organization-wide standards, and CMS training for teams of up to 45.

SitecoreComponent architectureGovernanceEditor enablement
Explore building for scale ↗
Content modelComponentTemplateEditor guidance
HOW I WORK

I help teams move from uncertainty to decisions they can act on.

01Listen

Visitors, stakeholders, content editors, developers, data, and organizational constraints.

02Frame

Turn scattered information into a clear problem, journey, system, or decision.

03Test

Use research and prototypes to examine important experience decisions.

04Translate

Turn findings into recommendations, requirements, and standards teams can implement.

ABOUT

Experienced enough to see the system. Curious enough to question it.

I’m a UX Architect / UX Strategist with 13+ years of experience across research, information architecture, functional design, accessibility, CMS architecture, documentation, and digital production.

At Johns Hopkins Medicine, I’m the sole UX Architect on the Marketing & Communications team and lead Voice of the Customer research.

My role combines hands-on architecture with cross-functional leadership: translating research and complex platform needs into decisions, standards, and implementation guidance.

More about my experience ↗
NEXT CONVERSATION

Have a complicated UX problem?

I'd rather talk about the problem than sell you a process.

Get in touch ↗